Privacy Policy royal771

Introduction and Scope

This Privacy Policy ("Policy") is issued by royal771 ("we", "us") and applies to all users who access or use the website and services provided under the royal771.onl domain. This Policy describes our practices regarding the collection, processing, use and protection of your personal information.

By registering an account, making a deposit, using any interactive feature or simply browsing our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision in this document, please discontinue use of our services.

Information We Collect

royal771 collects users' personal information through various channels during the account registration process, use of services and communication with our support team. The categories of data we collect include the following:

• Identity Information: Full name, date of birth, identity card number (MyKad) or passport, gender and nationality.
• Contact Information: Email address, mobile phone number and current residential address.
• Financial Information: Bank account details, e-wallet numbers (Touch 'n Go, Boost), cryptocurrency wallet information (USDT, BTC, ETH) and transaction records for deposits and withdrawals.
• Usage Information: Login data, game activity logs, betting records, transaction history and website usage patterns.
• Technical Information: IP address, device type, operating system, web browser type and cookie data.
• Communication Information: Records of correspondence with our customer support team, whether via live chat or email.

We only collect information necessary for the stated purposes. Information collected must be accurate and current. You are responsible for ensuring that the data you provide is truthful and updated whenever changes occur.

Purpose of Using Information

royal771 uses the personal information collected solely for legitimate and transparent business purposes. The following are the primary purposes for processing your data:

• Processing account registrations and verifying user identity to fulfil Know Your Customer (KYC) requirements.
• Facilitating financial transactions including deposits via DuitNow, FPX, Touch 'n Go eWallet, Boost and cryptocurrency, as well as withdrawals to registered accounts.
• Managing user accounts, including processing bonuses such as a 120% welcome bonus of up to RM888 and VIP programmes such as Bronze, Silver and Gold tier weekly cashback.
• Providing customer support services that operate 24/7 in Bahasa Melayu and English.
• Analysing usage patterns to improve the quality of our services and the user experience on our platform.
• Detecting and preventing fraud, money laundering and activities that violate our terms of use.
• Sending service communications such as transaction notices, policy updates and support responses.
• Complying with legal obligations and regulations under the international licensing that underpins royal771's operations.

Sharing Information with Third Parties

royal771 does not sell, rent or disclose users' personal information to outside parties except in the following circumstances, which are legitimate and limited in scope:

• Payment Service Providers: Payment processors and financial institutions that facilitate deposit and withdrawal transactions, subject to strict confidentiality agreements.
• Game Software Providers: Licensed game studios that supply content to our platform, which receive only the minimum technical data required.
• Legal Compliance: Regulatory authorities or law enforcement bodies when we are required by law to do so, or when necessary to protect the rights of royal771 and its users.
• Technology Providers: Companies that provide the technical infrastructure, cybersecurity and cloud services used to operate our platform, subject to binding data processing agreements.

In all cases of data sharing, royal771 ensures that the receiving party complies with data protection standards equal to or higher than those we apply ourselves.

Cookies and Tracking Technologies

The royal771 website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for basic website functions such as login, session verification and account security. These cookies cannot be disabled.
• Functional Cookies: Allow us to remember your preferences such as language, display settings and login information for ease of use.
• Analytic Cookies: Used to understand how users interact with our website for internal service improvement purposes.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect website functionality and your login experience.

Data Security

The security of users' personal information is an absolute priority for royal771. We implement multiple layers of technical and organisational measures to protect data from unauthorised access, disclosure, alteration or destruction.

• 256-bit SSL encryption for all data transmission between servers and user devices.
• Intrusion detection systems (IDS) and firewalls that are continuously updated.
• Role-based access controls for internal staff based on the principle of least privilege.
• Regular security audits by independent third parties.
• Tested incident response procedures to address any data breach promptly.
• Password storage using irreversible one-way hashing algorithms.

Data Retention Period

royal771 retains users' personal information for as long as your account is active or as long as necessary to provide services to you. Following account closure, we will retain certain records for the period required by law and legitimate business needs, including:

• Financial transaction records are retained for the period set by international licensing requirements and financial compliance obligations.
• Customer support communication logs are retained for dispute resolution and service improvement purposes.
• Identity verification data (KYC) is retained for the period specified by applicable regulatory requirements.

Once the required retention period ends, your data will be securely deleted or anonymised in accordance with industry-standard procedures.

Cross-Border Data Transfers

As a platform operating under international licensing and serving users in Malaysia, royal771 may process or store user data on servers located outside Malaysia. In such cases, we ensure that such data transfers are carried out with adequate safeguards, including through legally binding data transfer agreements and protective measures consistent with recognised international standards.

We only use infrastructure providers with a proven track record in data security compliance and that are subject to data processing agreements covering strict data protection obligations.

Children's Privacy and Age Restrictions

royal771 services are exclusively for individuals aged 21 and above. We do not intentionally collect or process personal information from individuals below this age limit. All new account applicants are required to verify their age during the identity verification process.

Parents and guardians who have concerns about the use of this platform by young people may refer to our Responsible Gambling page for more information on available control tools and support resources.

Changes to the Privacy Policy

royal771 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify users via an in-account notice or email to the registered address, at least seven days before the changes take effect, except in situations that require immediate action for user safety or legal compliance.

Continued use of royal771 services after the effective date of such changes will be considered as your acceptance of the updated Privacy Policy. We encourage you to review this page from time to time to ensure you are always aware of our latest privacy practices.